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Smart Tops

Easy Order-Quick Ship Countertop Program

Think Outside The Big Box!

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General

Your privacy is important to us. This privacy policy is intended to give you confidence in the privacy and security of the personal information we obtain from you when you are visiting our website.

However, please note that we are not responsible for any use of your personal information you provide to third-party applications or websites that may be accessed via our website. We recommend that you review the privacy policy of any third-party applications or websites that you use.

Collection of Personal Information

When you use our products or website, you may be asked for personally identifiable information such as your name, address, date of birth, email address, telephone number.

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional email about new products, special offers or other information that we think you may find interesting using the email address you have provided. 
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail.
  • We may use the information to customize the website according to your interests.
  • We may provide your information to our third party partners for marketing or promotional purposes.
  • We will never sell your information.

By giving us such information, you will need to consent to our using it in the manner described in this policy.

You may withdraw your consent at any time by emailing us at This email address is being protected from spambots. You need JavaScript enabled to view it.. We will return or destroy your personal information within five days of receipt of your withdrawal of consent.

Cookies

A cookie is a small file that asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. 

Our websites and those of our products may use cookies for user authentication, keeping track of your preferences, promotional campaigns, tracking our audience size and traffic patterns, and in certain other cases. We may include small graphic images in our email messages and newsletters to determine whether the messages were opened and the links were viewed. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. 

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. 

Third-party advertisers may also create and access cookies, which will be subject to their privacy policies – we accept no responsibility or liability for the use of such third parties’ cookies. If you do not wish cookies to be placed on your PC or handheld device, then they can be disabled in your web browser. The option to do so is normally found in your browser’s “security settings” section. Please note that permanently disabling cookies in your browser may hinder your use of our websites as well as other websites and interactive services.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Use of Performance Data

The Countertop Factory will use performance data, including performance statistics, bug fixes and other similar data (“Performance Data”) uploaded to our website or acquired through our products. The Countertop Factory may use such Performance Data in any way, including, but not limited to, using, editing, altering, reproducing, publishing and/or distributing the Performance Data for any purpose, commercial or otherwise, provided that such Performance Data is stripped of all personally identifiable information.

Use of Personal Information

We use personal information to allow us to process your service requests, provide access to privileged areas of the Websites, send out newsletters, personalize your visit to our Websites, personalize your use of our products, and enable us to improve the products and services we offer. We may occasionally carry out market research and send you details of services and offers that we think may be of interest to you. If you do not wish to receive such information, please e-mail This email address is being protected from spambots. You need JavaScript enabled to view it. or, alternatively, when we send you an e-mail, it will contain a provision for you to opt out of receiving any further information from us.

Disclosure of Personal Information

We may provide information about you to our employees and agents in order to administer any accounts, products and services provided to you by The Countertop Factory.

We will not disclose your personal information to any third party unless you have consented to such disclosure or where we are required to do so by law. Should you breach our terms and conditions or terms of use or if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, we may disclose your information to a relevant authority. This may include exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction. Any disclosure of personal information will be strictly controlled and made fully in accordance with current U.S. law.

Security

All security on our Websites is treated seriously. Where applicable, we undertake security steps, including use of SSL technology, on our back-end systems that store customer account information and to protect data transmissions. However, this is not a guarantee that such data transmissions cannot be accessed, altered or deleted due to firewall or other security software failures.

If you have any further concerns about security, please email our Customer Service team at This email address is being protected from spambots. You need JavaScript enabled to view it..

Conditions of Use

Welcome to our online store! The Countertop Factory and its associates provide their services to you subject to the following conditions. If you visit or shop within this website, you accept these conditions. Please read them carefully. ​

Privacy

Please review our Privacy Notice, which also governs your visit to our website, to understand our practices.

Electronic Communications

When you visit The Countertop Factory or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Copyright

All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of The Countertop Factory or its content suppliers and protected by international copyright laws. The compilation of all content on this site is the exclusive property of The Countertop Factory, with copyright authorship for this collection by The Countertop Factory, and protected by international copyright laws.

Trademarks

The Countertop Factory’s trademarks and trade dress may not be used in connection with any product or service that is not The Countertop Factory’s, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits The Countertop Factory. All other trademarks not owned by The Countertop Factory or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by The Countertop Factory or its subsidiaries.

License and Site Access

The Countertop Factory grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of The Countertop Factory. This license does not include any resale or commercial use of this site or its contents: any collection and use of any product listings, descriptions, or prices: any derivative use of this site or its contents: any downloading or copying of account information for the benefit of another merchant: or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of The Countertop Factory. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of The Countertop Factory and our associates without express written consent. You may not use any meta tags or any other "hidden text" utilizing The Countertop Factory’s name or trademarks without the express written consent of The Countertop Factory. Any unauthorized use terminates the permission or license granted by The Countertop Factory. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of The Countertop Factory so long as the link does not portray The Countertop Factory, its associates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any The Countertop Factory logo or other proprietary graphic or trademark as part of the link without express written permission.

Your Membership Account

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use our website only with involvement of a parent or guardian. The Countertop Factory and its associates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

Reviews, Comments, Emails, and Other Content

Visitors may post reviews, comments, and other content: and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual operty rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. The Countertop Factory reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content. If you do post content or submit material, and unless we indicate otherwise, you grant The Countertop Factory and its associates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant The Countertop Factory and its associates and sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post: that the content is accurate: that use of the content you supply does not violate this policy and will not cause injury to any person or entity: and that you will indemnify The Countertop Factory or its associates for all claims resulting from content you supply. The Countertop Factory has the right but not the obligation to monitor and edit or remove any activity or content. MYCOMPANY takes no responsibility and assumes no liability for any content posted by you or any third party.

Risk Of Loss

All items purchased from The Countertop Factory are made pursuant to a shipment contract. This basically means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

Product Descriptions

The Countertop Factory and its associates attempt to be as accurate as possible. However, The Countertop Factory does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by The Countertop Factory itself is not as described, your sole remedy is to return it in unused condition. 



DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY THIS SITE IS PROVIDED BY MYCOMPANY ON AN "AS IS" AND "AS AVAILABLE" BASIS. MYCOMPANY MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, MYCOMPANY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. MYCOMPANY DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM MYCOMPANY ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. MYCOMPANY WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS. 

Applicable Law

By visiting The Countertop Factory, you agree that the laws of the state of California, USA, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and The Countertop Factory or its associates.

Disputes

Any dispute relating in any way to your visit to The Countertop Factory or to products you purchase through The Countertop Factory shall be submitted to confidential arbitration in California, USA, except that, to the extent you have in any manner violated or threatened to violate The Countertop Factory’s intellectual property rights, The Countertop Factory may seek injunctive or other appropriate relief in any state or federal court in the state of California, USA and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing of the American Arbitration Association. The arbitrators award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.

Site Policies, Modification, and Severability

Please review our other policies, such as our Shipping and Returns policy, posted on this site. These policies also govern your visit to The Countertop Factory. We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

Questions

Questions regarding our Conditions of Usage, Privacy Policy, or other policy related material can be directed to our support staff by visiting our Contact page. Or you can email us at: This email address is being protected from spambots. You need JavaScript enabled to view it..

Thank you for shopping with The Countertop Factory (thecountertopfactory.net).

If you are not entirely satisfied with your purchase, we're here to help.

Returns

You have 30 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. 

Shipping costs are nonrefundable.

If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you need to return an item, please Contact Us at 866-944-2450.

How It Works

We Are Your One-Stop Countertop Store for Multi-Family Housing
and Commercial Contractors! No Residential.

Don’t lose valuable time on the job ordering countertops at home improvement stores. Contractors and developers know that time is money. That’s why The Countertop Factory has developed our new Smart TopsTM program to streamline your project from start to finish.

It's Quick. It’s Easy.

With our Easy Order-Quick Ship Program you can order our most popular No-Drip Edge countertop in eight colors. And customize it with accessories, too.

There’s no more time wasted traveling to home improvement stores to place your countertop order or track your delivery. Everything you need to order happens online in one easy shopping method! And we even offer shipping to your job site! Nothing could be easier!

With Smart TopsTM you’ll enjoy the same high quality products The Countertop Factory is known for. And you’ll benefit from our short lead times and factory direct pricing too.

Click Here To Start Your Order

Measure and Install

Includes measure, deliver, and install. New and rehab for apartments and commercial projects only. Installation provided by Royal Countertops, Inc. License #877846.

How It Works

IT’S EASY AS 1, 2, 3!
1. Download Order Form. 2. Fill Out Details. 3. Click Submit and Email Order.

order process scheduling installation

Measure and Install Request Order Form

Download

For any questions, call our friendly staff at 866-944-2450.